FAQ

Orders

- When can I expect ordered goods?

In case of delivery to a Škoda E-shop Partner, the order will be dispatched immediately after the payment is received (in case of payment by card or online bank transfer, this is within 2-5 days).

- I have ordered goods from a Škoda E-shop Partner and do not manage to pick it up within the set time limit, can this time limit be extended?

The time limit for picking up goods from a Škoda Partner is 10 days. In case you do not manage to collect the pickup, please arrange to extend the order directly with the Partner.

Payments

- How do I know if my money has been credited to your account by bank transfer?

Once the payment has been credited to our account, the goods will be dispatched. You can check the status of your order after registering on our website in the My Orders section at https://eshop.skoda-auto.cz/en_CZ/my-account/orders Here you will also find the invoice, which will be available after you receive the goods. You will be informed about the dispatch of the goods by an email from the selected transport company, which will inform you about the delivery of the shipment

- Can I pay cash on delivery by credit card?

In case of delivery by shipping companies, it is possible to pay by card in most cases.

- Is it possible to reserve selected goods in the e-shop only?

Sorry, booking of selected goods is not possible.

Transport

- Who will deliver the goods?

The goods will be delivered to you either by DPD CZ, PPL CZ, Balíkovna or Zásilkovna and its partners. If you have chosen a personal pickup from a ŠKODA Partner, you will be asked to pick up your goods by email / SMS.

- How much does transportation cost?

Personal collection at a Škoda Partner is free of charge. Delivery to an address via Balíkovna, DPD CZ (formerly Geis Parcel CZ), PPL CZ, or Zásilkovna and its partners costs 89 CZK. Delivery to a pick-up point costs 79 CZK. If the order value exceeds 1500 CZK, delivery is free of charge. Cash on delivery costs 49 CZK.

Goods

- The purchased goods do not suit me, can I return them?

Yes, if the legal conditions are met, the goods can be returned. However, the goods must be undamaged, with no signs of use and in their original packaging. More information about return of goods can be found in the Terms and Conditions or in the footer of the e-shop under the link Claims & Returns

- I haven't found the desired product in my e-shop, how can I get it?

If you cannot find the goods on the e-shop, please contact the Škoda Infoline.

- The warranty certificate is not confirmed. What should I do with it?

When will I order the goods with the recommended assembly and how much will I pay for it? The date of installation must be agreed directly with the employee of the Škoda E-shop Partner. The price of assembly is not included in the price of the goods. You will pay the installation directly to the Škoda E-shop Partner.

- Can I install the goods with the recommended professional assembly alone?

Yes, the goods will be delivered to you. However, this is strongly discouraged as professional installation is required for the warranty to be valid.

- When will I order the goods with the recommended assembly and how much will I pay for it?

The date of installation must be agreed directly with the employee of the Škoda E-shop Partner. The price of assembly is not included in the price of the goods. You will pay the installation directly to the Škoda E-shop Partner.

- What wheel dimensions can I use on my vehicle?

Permitted wheel and tire dimensions, as well as technical data about the vehicle, can be found on the Citizen Portal https://obcan.portal.gov.cz/prihlaseni or in the E-techničák application https://e-technicak.cz/. However, you can only view information for your own vehicles.

Claims

- Where can I claim goods from e-shop?

You can claim the goods by Škoda E-shop partner or send the goods with properly filled complaint form to Škoda Auto, a. s.

- How to claim goods that have been installed by my Škoda E-shop Partner?

Claim this product only at the partner where it was installed. In the case of a claim, additional documents and invoice of purchase of the goods and invoice of their professional assembly are required. Without therse documents, the claim is not accepted.

- What has shipment, I send for a complaint, contain?

Claimed goods, invoice and properly filled complaint form with valid reasons for complaint.